Return and Exchange Policy

Last Updated: 4/13/2023

Thank you for shopping at https://www.turboklone.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TurboKlone® Located at: 


DBA TurboKlone®
1685 Industrial Way,
Sparks, NV, 89431

 

Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.turboklone.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:

Only purchases made at TurboKlone.com are eligible for return from TurboKlone®. Any and all 3rd party purchase from vendors such as Amazon, Target, Walmart, etc… must be returned with those specific vendors. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Buyer will be responsible for all fees in regard to shipping the unit back to TurboKlone®. All packages must be received no later than 30 days from the original purchase date.

 

REFUND POLICY

In order to be eligible for a refund, you must contact customer service and return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

 

CREDIT POLICY

You are given 14 days to ask for the credit from the date of purchase and 30 days to return the unit to TurboKlone®. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

In order for the product to be eligible for  Credit  make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must have the receipt or proof of purchase

Products that are on sale or discounted are eligible for Credit

Buyer is responsible for all fees in regard to shipping their unit back to TurboKlone®, and a Restocking Fee of $15 will be imposed on all TurboKlone® units with and without a humidity dome. Replacement parts will impose a lesser restocking fee based on the individual replacement part.  

We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variation, provided that such variation is available.  Customers are allowed to exchange for item within  30  days. Exchanges exceeding 30 days will not be processed. 

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Self-Service Portal:

Email Address: sales@turboklone.com
Phone Number: 775.331.3798

You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.